This session will explore how the advent of generative AI represents a disruptive change in customer contact. Will human interaction be automated away? Or will the combination of human interaction with AI support boost the quality of interactions? Will contact center agents become happier in their work? AI is highly applicable within the customer contact domain. The potential applications are endless. What will customer contact look like in 5 years? Be prepared to share your experiences in this exclusive small gathering.

 

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We have only 15 spots, so be quick to sign up!